Toyota Solana Nogales

I scheduled an oil change at 10:15 on Saturday, Dec 21. When I made the appointment I was told it would take 2 hours, which seemed a bit long, but I was in need of a change and a visit to a Toyota dealership, so I agreed. However, when I arrived around 10 am, and after checking in with the service rep, I was told it wouldn't be ready until 1 pm. I wasn't really happy with this, but had no real choice but to accept. So, we walked to a nearby store that had a few places to eat and had some brunch. We hung out there a little past 1,pm, and then walked over to the dealer to get the Camry. When we arrive at the dealer, I see my car sitting outside, and I am thinking it is all ready to go. I walk into the service rep office, and notice I am not getting any eye contact from the 3 reps sitting in the office. I feel something is amiss, go back outside to check on my car, and it is gone. I walk back to the service area, and see the mechanic just getting out of my car after he pulled it into the service bay. Apparently, the reason I wasn't getting any eye contact is that the didn't do anything with my car until they saw me walking up to the office. Short story, I was extremely disappointed in their service (which I did not get) and I told them forget the oil change and left the dealership pretty disappointed with the dealership. I will be lodging a complaint with Toyota Mexico. It might be a waste of time, but I'll feel better getting it off my chest!

Great staff and great car's

Very good service and the place is nice.

VERY WELL SERVED

Excellent attention